RETURNS AND EXCHANGES
RETURNS & EXCHANGES
At Vie Active, we always want you to be delighted with your purchases! We understand that sometimes with online shopping you may want to return an item as you realise it is not suitable when it arrives. If this should ever occur, feel free to shoot us an email at firstname.lastname@example.org, we are always very happy to help you in choosing another item for exchange.
We also offer a refund on any full-priced items purchased - they must be returned in perfect condition (unworn, unwashed, with original tags still attached) and received within 14 days of receipt of order. Proof of purchase is required for all returns and shipping costs must be covered by the customer. Unfortunately we are unable to refund the initial postage costs on all domestic or international orders.
All returns and exchanges require an RA # - this is provided by Vie Active. All items should be mailed back to the nearest warehouse (US or Australia) must include a Returns Authorization (RA) form and an RA#, along with the goods being returned. This can be obtained by emailing email@example.com. Please allow 1-2 working days for a response. See further details about how to return items below.
Please click here to download the Returns Authorization form.
There are strictly no exchanges or refunds on Sale items or Vie Active accessories.
How do I return goods for a refund?
If you wish to return a purchase for refund please email firstname.lastname@example.org. In the email please forward / attach a copy of your purchase receipt and indicate the reason for your return. You will then be sent a Returns Authorisation (RA) number and can arrange to return the item. Please ensure that the RA form is included in the return package. Please click here to download the Returns Authorization form. A refund will be made to you by crediting your account via your original method of payment, excluding delivery costs.
How do I return goods for an exchange?
If you wish to return a purchase for exchange please email email@example.com. Items can only be exchanged for an alternate size or colour of the original style purchased. (This does not include Sale items.)
Should you wish to exchange the item for an alternative size or colour please advise of the same when you email firstname.lastname@example.org. All postage costs will need to be covered by the customer.
Should stock no longer be available for exchange (colour or size), a refund will be made to you by crediting your account via your original method of payment, excluding delivery costs.
Still have questions?
Please contact us at email@example.com